UNLOCKING THE TRUTH
About your Career, your business, even your life…..
A very popular term used today regarding one’s products or services whether in the workplace, a local church and even in politics is the term ‘Customer Experience’.
Customer Experience is defined as the product of an interaction between an organization and a customer over the duration of their relationship. This interaction includes a customer’s attraction, awareness, discovery, cultivation, advocacy and purchase and use of a service..
Many years ago, Mr. Horst Schulze; the CEO for The Ritz Carlton Hotel chain and a demonstrated thought leader on this subject, implemented and established standards within the chain that truly raised the bar within the industry with ‘customer experience’. Every employee was so focused on serving the needs of the guests due to their understanding that their specific role within ‘customer experience’ was critical for success, they took ownership. It was their hotel.
So, what does this have to do with your career, your business, securing your next assignment?
In each example, the successful ‘customer experience’ was directly related to the employees within the organization knowing who they were and how they could use their unique skills and talents to best serve the customer. As you approach the workplace, do you know how you can best serve an organization? Can you articulate an answer to the question, “ Who you are?” in the context of serving the needs of an organization (company)?
For this answer and more, next time I share truths that will forever change the manner on how you look at your career along with some nuggets how to apply.